Form submissions are easier to read
Conversations → Form submissions is no longer a chat thread. The middle pane is an answer sheet: questions on the left, answers on the right, with AI response under the field when the customer was shown one. What the system did lists completion actions such as send report and handover.
The left list uses contact identity as the row title (email or name), so submissions of the same form are easier to tell apart. Contact info sits in the right pane for the selected session, including when there is no linked conversation.
From Edit form, View submissions opens this console already filtered to that form. The Forms list heading is now All forms, matching the sidebar.
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