What is new
Every change we ship to KonversAI gets an entry here, newest first. The same notes appear in your console, on the What's new panel.
- Draft a bulk email with AI, and fill in each person's name
- Google sign-in for chat widgets
- Microsoft sign-in for chat widgets
- See whether your emails were delivered
- Steer email drafts with a short instruction
- Customers can attach files in chat
- Attach files to outbound emails
- Inbox is your home for every channel
- Forms: brand colours, per-language wording, and per-field tools
- Widget-demo chats open in a Test folder console
- WooCommerce stores can now be connected
- Verified contacts show in conversation details
- The console has a fresh look
- Imports show the real knowledge-block count once pages are added
- Meta conversations show the Facebook or Instagram profile name
- Chat-widgeten er fornyet
- Customers who ask to be contacted now show up in Needs attention
- Move a chat to email yourself
- See what the assistant is answering, as it happens
- Prove your domain before its sending records appear
- See DNS status for every domain in your email table
- See which page a visitor was viewing
- Send an email to many customers at once
- Rich text when you reply by email
- Choose your send-from address in the receiving table
- Custom off-topic classification instructions
- A clearer chat widget, with starter questions
- Product cards in the chat console
- Conversations now tell you why the AI did not reply
- Conversations now opens the Inbox
- New reason: when a conversation starts
- Active, Inactive, and All views in the Email console
- Your console assistant can now answer and act
- The bell now shows what you were notified about
- Pick exactly which alerts reach you, and where
- Redesigned operator inbox overview
- Connect integrations before configuring them
- List mail no longer looks like it is awaiting a reply
- Messenger and Instagram are now a channel
- See customer mood on each topic
- The last day of the week now loads on the Bookings calendar
- See the usage credits on your account
- Warnings when conversations or actions are ahead of pace
- Cancelled bookings no longer clutter the calendar
- Open email and Meta drafts show in Waiting now
- Document page makes quality improvements easier to spot and act on
- Document pages now show the topic and less pipeline clutter
- Regenerate AI drafts in email and Meta
- Form submissions are easier to read
- Hear the notification chime as you set the volume
- Markdown editing for assistant guidance fields
- Forms editor: how many steps, when to use Smart text
- Forms list and editor improvements
- See tool calls in the chat thread
- Choose which tools the assistant can use
- Simpler website imports
- Pause website imports
- Download a conversation as PDF
- Knowledge sources on email replies
- Contact page enriched with Shopify data
- Profile pictures on chat messages
- Topic suggestions now appear on the Uncategorized page
- Invitation actions moved into a row menu
- One live overview of everyone who needs you
- The bookings calendar no longer opens a new event on unavailable times
- See who's waiting — the chat console is now live
- Report a problem without leaving the app
- Clearer topic health with Knowledge Match Strength
- Miscellaneous 'Topic' has been renamed to Uncategorized
- Bookings calendar scrolls properly in week and day view
- Richer draft editing and localized email console
- Customize how email replies open and close
- More reliable email routing and delivery
- Timerange selector for the overview page
- Miscellaneous topic detail page
- See what's new right here
Last reviewed . Tell us when a step no longer matches the product.