New reason: when a conversation starts
The notification grid under My settings → In this workspace → Notifications now has a third live reason: New conversation started. Tick Push, Browser, or Email on that row if you want a ping the moment a customer opens a chat — even when the assistant already answered and the conversation is not yet waiting for a reply.
Columns are reordered to Push, Browser, Email. The separate Chime column is gone: use Alert volume below the grid instead. Zero is mute; drag it up to hear a sound for every live alert while the console is open.
Your previous chime choices carried over as volume — if you never used the chime, volume stayed at zero.
Last reviewed . Tell us when a step no longer matches the product.