Move a chat to email yourself
Until now, only the assistant could turn a chat, voice, Meta or form conversation into an email thread — and only when the tenant had configured it to do so on handover. Now you can do it yourself, whenever a conversation needs a written follow-up.
Open a non-email conversation and look at Conversation Details on the right. Under Handover there is a new Follow up with email button. Press it and you get a fresh email thread carrying the full transcript and a summary of what the customer wanted, ready for you to reply in.
If the customer already verified their email address in the conversation, that address is used. If not, you are asked for one first. Each conversation can be moved to email once — after that, the same spot shows a link straight to the follow-up thread, and the original drops out of the needs-attention list.
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